Returns & Refund Policy
Clear policy details for liquidation pallets, final-sale items, freight damage claims, order issues, and customer support.
Returns & Refund Policy
At Mega Pallets Liquidation, we sell wholesale liquidation pallets, customer returns, overstock, shelf pulls, closeouts, and mixed merchandise lots. Because liquidation inventory is sold in bulk and may include mixed conditions, most pallet sales are considered final.
This policy explains our final-sale rules, damaged freight claim process, order issue review, and how to contact support when help is needed.
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Liquidation Pallet Sales Are Usually Final
Please review the policy before placing an order.
Final Sale Policy
Liquidation pallets are generally sold as-is and final sale. Returns are not accepted because pallet contents, conditions, and resale value may vary.
As-Is Inventory
Pallets may include customer returns, overstock, open-box items, shelf pulls, packaging wear, mixed brands, and mixed product conditions.
Freight Damage Claims
If freight damage is visible at delivery, note it with the carrier immediately before signing and contact our support team with photos.
Support Review
Order concerns are reviewed case by case. Our team will check the order details, shipment records, and supporting evidence.
Understanding Liquidation Inventory
Liquidation pallets are different from regular retail products. A pallet may contain assorted items, mixed models, different brands, open-box goods, packaging damage, returns, or products that require testing, cleaning, sorting, or resale preparation.
No Standard Retail Returns
Wholesale pallets are not returnable like normal retail items unless an approved order issue applies.
Inspect Delivery Carefully
Check your shipment before signing. Report visible damage to the carrier and keep all proof.
Contact Support Quickly
Report order issues as soon as possible with your order number, photos, and a clear explanation.
How to Report Damaged Freight or Order Issues
Follow these steps so our support team can review your request properly.
1. Inspect Before Signing
Check the pallet, wrapping, boxes, and visible freight condition when the carrier arrives. If damage is visible, write it on the delivery receipt before signing.
2. Take Clear Photos
Take photos of the pallet, damaged packaging, freight label, and affected items. Clear documentation helps speed up the review process.
3. Keep Packaging
Do not discard pallet wrap, boxes, labels, or damaged packaging until your claim has been reviewed.
4. Contact Support
Send your order number, delivery details, photos, and explanation to our support team for review.
Issues That May Qualify for Review
- Wrong pallet category shipped.
- Visible freight damage reported at delivery.
- Missing shipment caused by carrier handling issue.
- Duplicate payment or verified billing error.
- Order processing mistake confirmed by our team.
Issues Usually Not Eligible for Refund
- Buyer changed mind after order confirmation.
- Expected retail-new condition on liquidation pallets.
- Lower resale profit than expected.
- Mixed brands, models, or conditions within the pallet.
- Failure to inspect or report freight damage at delivery.
Have a Return, Refund, or Freight Claim Question?
Contact our support team with your order number and clear details so we can review your request.
Contact Support